Product-Specific Return Policies

• Testing of Returned Products: We may test products that are returned by customers because they didn’t start when they arrived and impose a customer fee not exceeding 100% of the total price of the product sales price if the customer misrepresents the condition of the product.
• Digital Products: Unless otherwise specified, games, software downloads or any other digital products are not returnable after purchase.
• Packaging and Documentation: All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item. Any items returned without original documentation will be rejected.
• Altered Items: Items that have been resized, damaged, or otherwise altered after delivery won’t be accepted for return.
• Hazardous Materials: Beauty products or others made of hazardous materials, including flammable liquids or gases, are not returnable to Full of Happiness.
• Return Label: All Items must (if not specified otherwise) be returned using the return label we provide.
• Consumer Electronics: Returns for consumer electronics must be in new condition, in original packaging, and with all personal data removed via factory reset.
• Manufacturer Contact: Contact the manufacturer directly for product registration and warranty-related information.

Monitoring of Returns
We may monitor customer return activity and take appropriate action (including but not limited to denial of refund) if account abuse and/or activity in violation of our return policy is detected. If we receive a return of an item different from the item purchased, we may delay the refund to allow time for proper review or dispose of the item without compensation.

Personal Information
Note: Before returning items on which you’ve saved personal information, erase this information completely by following manufacturer instructions.

Right of Withdrawal
If you are located in a country or region that provides a 14-day cooling-off period under local consumer protection laws (e.g., the European Union, United Kingdom), you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period will expire 14 days from the day you, or a third party indicated by you (other than the carrier), receives physical possession of the goods.

Return Shipping Costs
If you exercise your right of withdrawal, the costs of returning the goods to us will be deducted from your refund. These costs will be reasonable and proportional to the value of the product and will not exceed 100% of the total price. For example, if the initial purchase price was $25, the return shipping costs will not exceed $25.

Reimbursement of Initial Delivery Costs
We will reimburse all payments received from you, including the cost of the initial delivery to your address (except for any supplementary costs if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day we are informed about your decision to withdraw from this contract.

Restocking and Handling Fees
Returned items may be subject to a restocking fee and/or handling fee. These costs will be reasonable and proportional to the value of the product and will not exceed 100% of the total price. For example, if the initial purchase price was $25, the combined restocking and handling fees will not exceed $25. Any returned product that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.

Damage Fees
If the returned item is not in its original condition, has been used beyond what is necessary to establish its nature, characteristics, and functioning, or is missing parts, a damage fee may be deducted from your refund to cover the cost of repairs or the diminished value of the product.

This comprehensive policy covers various aspects of the return process and ensures that customers are aware of the conditions and procedures for returning items to Full of Happiness. Contact us at [email protected] for questions related to refunds and returns.